Frequently Asked Questions

Here are some of our most frequently asked questions. If your question is not answered here, please feel free to call us at (336) 765-7102 or email mtbg@bellsouth.net.

General Questions:

What vaccines are required for boarding, grooming, daycare or training services?

View the vaccine requirements for all of our available services HERE. We like to have this information 48 hours prior to appointment or reservations. Pets can NOT be admitted without this information. This is for the safety of both your pet and other pets in the facility.

What types of payments do you accept?

We currently accept cash, checks and credit cards (Visa, Mastercard, American Express and Discover Card).

Boarding Questions:

Are the kennels heated/air conditioned?

The kennels, as well as our cat room, are both heated and air conditioned. We also have a fresh air ventilation system in our kennels that is used regularly.

Do you provide food/bedding/toys?

We can provide food, bedding and toys for their stay for no additional charge. We also offer special orthopedic mattress for our senior and arthritic pets complimentary for their comfort.
Treats are available for purchase in our retail area located in the lobby.

Can I bring my pet's favorite bed/blanket/toy?

Yes! We encourage you to bring bedding, toys, special things, and food from home. This will help your pet feel more “at home”. It also increases their sense of security. We wash all bedding prior to departure so it’s nice and fresh for the you and your pet for the trip home.

If you are closed for holidays, does anyone come in to take care of the animals?

Yes, we do still come in to take care of the animals. We operate in the kennel 365 days a year. The front is closed on all major holidays for drop off & pick up.

The kennel staff comes in to walk, feed , and care for the animals. We do not have staff that stays overnight, although we do have a surveillance system in operation 24 hours a day.

What if my dog has special needs? Medications?

We can care for animals with special needs that may include arthritis, post surgical, senior pets, illnesses, and many other needs that require careful handling. We also have Veterinary Technicians on staff to administer medications, give injections, subcutaneous fluids, insulin injections, and supplements.

Can I get my dog/cat groomed/bathed before I pick up from boarding?

Yes, you can request this when you schedule your boarding reservation or at the arrival time for boarding your pet. Groomings are done Monday-Saturday. If you are picking your pet up on Sunday we can do the grooming on Saturday and your pet will still be nice and fresh.

Grooming Questions:

Do you do offer cat grooming?

Yes we do. We can bathe and brush out and/or clip fur in a lion clip or scissor the fur in a longer style.

Can I get my dog/cat groomed/bathed before I pick up from boarding?

Yes, you can request this when you schedule your boarding reservation or at the arrival time for boarding your pet. Groomings are done Monday-Saturday. If you are picking your pet up on Sunday we can do the grooming on Saturday and your pet will still be nice and fresh.

What is the procedure for grooming?

We do grooming/bathing by appointment. Our regular drop off is between 7:30-9 AM Mon-Fri, if you need another time please check with us for other arrangements. When you drop off your pet the groomer will discuss grooming needs and coordinate a pick up time in the afternoon. We also offer nail trims or dremel nail trims (a filing tool) throughout the day. Regular grooming/baths include shampoo, nail trim, and ear cleaning as part of the standard service. You can request additional services of anal gland expression, dental care package (brushing teeth, oral check-up,dental treat sample), medicated shampoos, and conditioning treatments for a small fee.